Merit 3D

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Privacy Policy

Effective Date: February 25, 2026

  1. Introduction

Welcome to Merit3D LLC. This Privacy Policy explains how Merit3D, Inc. (“Merit3D,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you use our website, merit3d.com (the “Site”), and our 3D printing and manufacturing services (collectively, the “Services”).

By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.

  1. SMS/Text Message Communications Privacy Policy

Merit3D LLC values your privacy and is committed to protecting your personal information. This section describes our practices regarding SMS/text message communications.

  • Information We Collect: When you opt in to receive SMS messages, we may collect:
    • Your mobile phone number
    • Your name (if provided)
    • Message content and interaction history
    • Any information you voluntarily provide in text conversations
  • How We Use Your Information: We use your information to:
      • Send order updates, customer support messages, and service notification
      • Respond to inquiries and provide requested information
      • Improve our communication and customer experience
  • SMS Consent: By providing your mobile number and opting in, you consent to receive SMS messages from Merit3D LLC. Message frequency varies. Message and data rates may apply.

You may optout any time by replying STOP. For help, reply HELP. Consent to receive SMS messages is not a condition of purchase.

  • Data Sharing: Mobile opt-in data will not be shared, sold, rented or disclosed to third parties for marketing or promotional purposes. We may share information only:
    • With services providers who assist in delivering SMS messages (under strict confidentiality obligations)
    • When required by law or legal process.
  • Data Security: We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, disclosure, or misuse.
  • Your Rights: You may:
    • Opt out of SMS communications at any time by replying STOP
    • Request information about your data by contacting us at:

Merit3D LLC
Email: support@merit3d.com
Phone: 833-341-2335
Website: merit3d.com

  1. SMS/Text Message Terms & Conditions

By opting in to receive SMS messages from Merit3D LLC, you agree to the following Terms and Conditions.

  • Merit3D LLC offers an SMS messaging program to provide:
    • Order updates and notifications
    • Customer service and support communications
    • Project or production updates
    • Other account-related messages you request
  • Opt-In Consent: By providing your mobile phone number and opting in, you expressly consent to receive automated and non-automated SMS messages from Merit3D LLC at the number provided. Consent to receive SMS messages is not a condition of purchase.
  • Message Frequency: Message frequency varies depending on your interactions with Merit3D LLC and the services requested.
  • Message & Data Rates: Message and data rates may apply. Your mobile carrier’s standard messaging and data rates will apply.
  • Opt-Out Instructions: You may opt out of the SMS program at any time by replying: STOP. After opting out, you will no longer receive SMS messages from Merit3D LLC unless you re-subscribe.
  • Help Instructions: For help or support, reply: HELP. You may also contact us directly at: support@merit3d.com or 833-341-2335.
  • SMS Carriers: SMS messages are supported by most major U.S. carriers. Carrier availability may vary and is not guaranteed.
  • Privacy: Your privacy is important to us. Please review our Privacy Policy (Section 2 above) to understand how we collect, use, and protect your information. Mobile opt-in data will not be shared or sold to third parties for marketing purposes.
  • Changes to Terms: Merit3D reserves the right to modify these SMS Terms & Conditions at any time. Updates will be posted on this page with a revised “Effective Date”.
  • Contact Information: For questions regarding the SMS Terms & Conditions contact:

Merit3D LLC
Email: support@merit3d.com
Phone: 833-341-2335
Website: merit3d.com

 

  1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect are:

  1. a) Information You Provide Directly to Us:
  • Account Information: When you create an account, we collect your name, email address, company name, phone number, and password.
  • Order Information: When you request a quote or place an order, we collect shipping and billing addresses, order details, and any communications related to the order.
  • Your Design Files: We collect the 3D models, computer-aided design (CAD) files, drawings, and other specifications you upload to our Site for quoting and manufacturing purposes.
  • Payment Information: We use third-party payment processors (e.g., Stripe, PayPal) to handle payment transactions. We do not store your full credit card information on our servers.
  • Communications: When you contact our customer support, we collect the content of your communications.
  • SMS Information: We collect your mobile phone number when you opt in to receive text messages from us, as detailed in Sections 2 and 3 above.
  1. b) Information We Collect Automatically:
  • Usage Data: We automatically collect information about your interaction with our Site, such as your IP address, browser type, operating system, pages viewed, the dates and times of your visits, and the referring website.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to help our Site function, analyze performance, and personalize your experience. You can control the use of cookies at the individual browser level.
  1. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide and Manage Our Services: To create and manage your account, process your quotes and orders, manufacture your parts, and facilitate shipping.
  • To Process Payments: To bill you for the Services you purchase.
  • To Communicate With You: To send you transactional confirmations, service updates, security alerts, and respond to your support requests via email or SMS/text message (if you have opted in) as detailed in Sections 2 and 3 above.
  • For Research and Development: To analyze usage trends to improve our Site, Services, and develop new products and features.
  • For Marketing: With your consent, to send you promotional communications about new services, offers, and events. You may opt out of receiving marketing emails at any time.
  1. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, cloud hosting, and SMS platform providers. These providers are only given access to the information necessary to perform their functions.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users.
  • In Case of a Business Transfer: If Merit3D is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
  1. Your Design Files (Intellectual Property)

We treat your design files as your confidential information.

  • Confidentiality: We will not display, share, or sell your design files to any third party, except as required to manufacture your parts or as required by law.
  • Limited Use: We use your design files solely for the purpose of providing you with our quoting and manufacturing Services. We may use anonymized and aggregated data related to designs for internal analytics to improve our services, but this will not include your personal information or identifiable design features.
  1. Data Security and Retention

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. Data is retained only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal requirements. However, no internet transmission is ever 100% secure, and we cannot guarantee the absolute security of your information.

  1. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You can typically review and update your account information by logging into your account. To opt out of marketing communications, you can use the “unsubscribe” link in any marketing email. For SMS opt-out instructions, see as detailed in Sections 2 and 3 above. For other requests, please contact us using the information below.

  1. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

  1. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. Your continued use of our Services, including the SMS service, after any modification to this Privacy Policy will constitute your acceptance of such modification.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Merit3D LLC. 600 S Nick Ln., Price, UT 84501

Email: support@merit3d.com