Effective Date: October 9, 2025
1. Introduction
Welcome to Merit3D. This Privacy Policy explains how Merit3D, Inc. (“Merit3D,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you use our website, merit3d.com (the “Site”), and our 3D printing and manufacturing services (collectively, the “Services”).
By using our Services, you agree to the collection, use, and sharing of your information as described in this Privacy Policy.
2. Information We Collect
We collect information to provide and improve our Services. The types of information we collect are:
a) Information You Provide Directly to Us:
- Account Information: When you create an account, we collect your name, email address, company name, phone number, and password.
- Order Information: When you request a quote or place an order, we collect shipping and billing addresses, order details, and any communications related to the order.
- Your Design Files: We collect the 3D models, computer-aided design (CAD) files, drawings, and other specifications you upload to our Site for quoting and manufacturing purposes.
- Payment Information: We use third-party payment processors (e.g., Stripe, PayPal) to handle payment transactions. We do not store your full credit card information on our servers.
- Communications: When you contact our customer support, we collect the content of your communications.
- SMS Information: We collect your mobile phone number when you opt in to receive text messages from us, as detailed in Section 10 below.
b) Information We Collect Automatically:
- Usage Data: We automatically collect information about your interaction with our Site, such as your IP address, browser type, operating system, pages viewed, the dates and times of your visits, and the referring website.
- Cookies and Tracking Technologies: We use cookies and similar technologies to help our Site function, analyze performance, and personalize your experience. You can control the use of cookies at the individual browser level.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To create and manage your account, process your quotes and orders, manufacture your parts, and facilitate shipping.
- To Process Payments: To bill you for the Services you purchase.
- To Communicate With You: To send you transactional confirmations, service updates, security alerts, and respond to your support requests via email or SMS/text message (if you have opted in).
- For Research and Development: To analyze usage trends to improve our Site, Services, and develop new products and features.
- For Marketing: With your consent, to send you promotional communications about new services, offers, and events. You may opt out of receiving marketing emails at any time.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, shipping, data analysis, cloud hosting, and SMS platform providers. These providers are only given access to the information necessary to perform their functions.
- For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or ensure the safety of our users.
- In Case of a Business Transfer: If Merit3D is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
5. Your Design Files (Intellectual Property)
We treat your design files as your confidential information.
- Confidentiality: We will not display, share, or sell your design files to any third party, except as required to manufacture your parts or as required by law.
- Limited Use: We use your design files solely for the purpose of providing you with our quoting and manufacturing Services. We may use anonymized and aggregated data related to designs for internal analytics to improve our services, but this will not include your personal information or identifiable design features.
6. Data Security and Retention
We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, use, or disclosure. Data is retained only as long as necessary to fulfill the purposes outlined in this policy, or to comply with legal requirements. However, no internet transmission is ever 100% secure, and we cannot guarantee the absolute security of your information.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data. You can typically review and update your account information by logging into your account. To opt out of marketing communications, you can use the “unsubscribe” link in any marketing email. For SMS opt-out instructions, see Section 10 below. For other requests, please contact us using the information below.
8. Children’s Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.
9. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
10. SMS/Text Message Communications
This section describes our practices regarding SMS/text message communications.
- Opt-In: You consent to receive text messages when you: provide verbal consent to opt-in; submit a phone number and select a checkbox during account creation or via a web form; or send an initial text message to us.
- Use of Information: We use your number to send transactional or account-related messages such as order updates, product information, and account notifications; to respond to your inquiries or support requests; and to analyze message delivery and engagement to improve our services.
- Sharing and Selling of Information: We do not sell or share your SMS data or phone number with third parties for their marketing purposes. We may share information with our SMS platform provider to facilitate message delivery.
- How to Opt-Out: You can opt out of receiving messages at any time by replying “STOP” to any message you receive from us. You may also contact us at support@merit3d.com to be removed from our SMS list.
- Help and Support: For help regarding our text message service, reply “HELP” to any message or contact us at support@merit3d.com.
- Message and Data Rates: Message and data rates may apply to any messages sent to you from us and to us from you. Message frequency may vary.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. Your continued use of our Services, including the SMS service, after any modification to this Privacy Policy will constitute your acceptance of such modification.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Merit3D LLC. 600 S Nick Ln., Price, UT 84501
Email: support@merit3d.com