Merit3D Privacy Policy
Welcome to Merit3D. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our quote tool, or otherwise interact with our services.
Your trust is our most important asset, and we take the protection of your data—especially your sensitive design files—very seriously.
1. Information We Collect
We collect information to provide and improve our services. The types of information we collect are:
Information You Provide Directly:
- Contact Information: Your name, email address, phone number, and company name when you fill out a contact form or request a quote.
- Project Information & 3D Files: When you use our quote tool, you provide us with your 3D CAD files (such as STL, STEP files) and any related project descriptions or requirements.
Information We Collect Automatically:
- Usage Data: Like most websites, we collect basic information about how you interact with our site, such as your IP address, browser type, pages visited, and the duration of your visit. This is typically done through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Our Services: The primary use of your information, especially your 3D files and project details, is to generate accurate quotes, provide design feedback, and manufacture your parts.
- To Communicate With You: To respond to your inquiries, provide updates on your projects, and send you information you have requested.
- For Marketing: With your consent, we may send you occasional emails about our services, new materials, or company news, such as our monthly newsletter. You can opt-out of these communications at any time.
- To Improve Our Website: We analyze usage data to understand how our site is being used, which helps us improve its functionality and user experience.
3. Sharing and Protection of Your Information
This is the most important part. We handle your data, especially your intellectual property, with the utmost care.
- Your Intellectual Property: We will never sell, share, or otherwise distribute your 3D files or proprietary project details. We understand that your designs are your sensitive intellectual property. This information is treated as highly confidential and is used exclusively for the purpose of providing you with manufacturing services.
- Personal Information: We do not sell your personal information. We may share your contact information with trusted third-party service providers who assist us in operating our website and business (e.g., our email marketing platform for newsletters), but they are contractually obligated to keep your information confidential.
- Data Security: We use industry-standard security measures, including SSL technology (HTTPS), to protect your data from unauthorized access, alteration, or disclosure.
4. Your Data Rights
You have control over your personal information. You have the right to:
- Access, update, or delete the personal information we hold about you.
- Opt-out of receiving marketing communications from us by using the “unsubscribe” link in our emails or by contacting us directly.
5. Cookies
Our website uses cookies to enhance your experience and analyze site traffic. Cookies are small text files stored on your device. You can control the use of cookies at the individual browser level.
6. SMS Communication
If you provide us with your phone number and consent to receive SMS messages, we may send you text messages for purposes such as providing updates on your project status, responding to your inquiries, or sending promotional offers. You can opt-out of receiving SMS communications at any time by replying “STOP” to any message you receive from us. Message and data rates may apply.
7. Children's Privacy
Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us.
Merit3D
600 S Nick Ln.
Price, UT 84501
USA